Block Earner - Mobile app login issue – Incident details

All systems operational

Mobile app login issue

Resolved
Degraded performance
Started 2 months agoLasted about 6 hours

Affected

Cash deposit and withdraw

Degraded performance from 5:03 AM to 11:08 AM

iOS Device

Degraded performance from 5:03 AM to 11:08 AM

Android Device

Degraded performance from 5:03 AM to 11:08 AM

DeFi Access

Degraded performance from 5:03 AM to 11:08 AM

iOS Device

Degraded performance from 5:03 AM to 11:08 AM

Android Device

Degraded performance from 5:03 AM to 11:08 AM

Updates
  • Resolved
    Resolved
    Fix has been pushed
  • Investigating
    Investigating

    We are currently investigating reports from users experiencing difficulties logging into their accounts via the mobile app.

    Our team is actively working to resolve the issue and will provide updates as soon as more information becomes available.

    Please note that our web application remains fully functional and can be accessed at: https://app.blockearner.com.au/

    We appreciate your patience and understanding.